Rental Policies

  • Hunter Tents & Events, LLC is a family owned and operated business.

  • Office hours are 7am to 5pm Monday-Friday. We can be reached by phone (205-210-9736), email (cedric@huntertents.com), or form submission on our website. Please expect a reply to your call or email within 24hrs. 

  • Rental requests are preferred at least 2 weeks before an event date. We understand that late orders sometimes can’t be avoided and we do our best to fill them but, please bear in mind that delivery schedules and employee schedules are set to accommodate each week’s orders.

  • An automated email confirmation will be sent to you, letting you know we’ve received your request for a quote. This notification does not guarantee the rentals. Requests must be reviewed by our staff to ensure availability. We will respond by telephone or email with questions OR to let you know that an estimate or invoice has been sent to the provided email.

Payment of the deposit or invoice is the only way to ensure that rentals are reserved.

A quote does include the delivery fees and taxes for your order. A quote does not include charges such as accessories, extended rental charges, after hours pick up, etc…

  • A 25% non-refundable deposit is charged for each order. Payment is the only way to reserve the rentals and add them to our staging OR delivery schedules. 

  • Full payment of the remaining balance for all rental items and services is due 14 days prior to delivery.

Once an invoice has been paid in full it is possible for changes to be made however, no refunds will be issued.

If payment in full is not received by 14 days before the scheduled delivery/pickup date, a reminder will be sent and we would reach out via email or phone call to make you aware. If we do not receive a reply from you regarding the balance due we will consider the order cancelled and the rentals may become unavailable. Any monies paid will serve as a cancellation fee.

  • No refunds will be issued for any cancellations that occur less than 14 days before the scheduled delivery.

  • If your event is canceled due to inclement weather, we can offer you an alternate event date, if available. 

If you have any questions, please feel free to reach out. Our goal is to provide you with excellent service and build a lasting relationship because we appreciate your business!!

Price –

Prices are for a one-event rental. Special rates may be considered for longer periods, as long as Hunter Tents & Events has approved and noted the arrangement on the invoice.

Prices are subject to change without notice, so please review each invoice carefully.

Delivery –

Delivery and fees will be determined by order and location. Delivery & Set Up are conducted on Thursday or Friday. Same day delivery & set-up may incur an additional charge.

Hunter Tents & Events staff will set up and take down the tents/canopies. Other rentals are not set up by Hunter Tents & Events staff.

Hunter Tents & Events offers delivery, within 20 feet of our tailgate. Rentals will be left neatly stacked and should be found in the same manner at pick up.

Please have a predetermined plan in place for set up and note that Hunter Tents & Events retains the right to make the final decision regarding the safety of the desired location. Our goal is to ensure that your event is a great success; this is why we strongly suggest that you are on-site to provide guidance for set up.

Once the equipment is set up, our staff will not remain on site to move it to another location.

***Hunter Tents & Events reserves the right to refuse to deliver to any site that we determine to be unsafe for our staff or vehicles. If delivery is attempted the invoice remains due in full.

This information below must be provided for each delivery:

  • Delivery address.

  • Contact name and telephone number for the day of delivery

  • Delivery/set up site been pre-determined and measured

  • Is 4WD needed to get to the delivery site?

  • Is the delivery site accessible so that a truck and trailer can get within 20ft of the drop off or set up location and be able to turn around?

Hunter Tents & Events Pick up –

All rental items must be returned to the area they were delivered and ready for pick up. Pick ups are conducted on Monday. Same day or after hour pick up may incur an additional charge.

Tables and chairs must be broken down and stacked ready for pick up in the same area where they were delivered. This area must be within 20’ of a place that a truck and trailer can easily access.

An additional charge will be invoiced for afterhours pick up. These pickups must be arranged prior to invoicing. Items not meeting these conditions are subject to additional fees. A debit/credit card number and billing address must be provided for incidentals.

 Loss / Damage –

Responsibility for rentals remains with the customer from time of delivery to return. Please be sure rentals are secured when not in use and protected from the weather.

Replacement costs must be paid for missing or damaged items.

A debit/credit card number and billing address must be provided for incidentals.

Payment of the invoice signifies that the customer agrees to the policies listed above.